At Pilrig Dental Practice our aim is to give the best possible care and treatment to our patients. We welcome feedback and comments about our services and aim to deal with any concerns or complaints promptly, courteously and efficiently. We consider all feedback, comments, concerns and complaints as a positive way of looking at what we do and making changes to improve our service to patients. All views will be taken seriously and our procedures are in line with NHS Complaints Procedure.

 

The practice Feedback and Complaints Officer is:

Gemma Burns, 0131 554 1606, pilrigdental@btconnect.com.

 

The NHS Lothian Health Board  Customer Relations and Feedback Team is based at

Waverley Gate

2-4 Waterloo Place

Edinburgh EH1 3EG

Tel 0131 536 3370

Email craft@nhslothian.scot.nhs.uk

 

The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients. more information can be found via their website. https://www.gdc-uk.org/

 

The practice has a full complaints policy, which you can download from the link below.